Return Policy
LOVING U (lovinguuskt.com)
Last Updated: June 25, 2026
1. RETURN PERIOD
You have the right to request a return within 7 calendar days of receiving your order (based on the delivery date recorded by the carrier). Return requests submitted beyond 7 days may be declined.
2. RETURN CONDITIONS
Returned items must meet all of the following conditions:
| Condition | Requirement |
|---|---|
| Unworn & Unused | No signs of wear, no odors, no stains, no deodorant or makeup marks, unwashed |
| Undamaged | No tears, pulls, snags, or signs of alteration or self-repair |
| Original tags intact | All brand hangtags, price tags, and care labels must be attached and undamaged |
| Original packaging complete | Original poly bags, boxes, and all accessories must be included |
| Proof of purchase | Order number, order confirmation email, or receipt required |
We recommend trying on clothing with undergarments in place and avoiding direct contact with cosmetics, skincare products, perfumes, or deodorants until you are certain you will keep the item.
3. NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged:
| Category | Items | Reason |
|---|---|---|
| Intimate apparel | Panties, thongs, bodysuits, lingerie sets with attached panties | Hygiene |
| Hosiery & socks | Stockings, tights, socks | Hygiene |
| Shapewear | Shapewear bodysuits, waist trainers | Hygiene |
| Clearance items | Items marked "Final Sale" or "Non-Returnable" | Clearance pricing |
| Gift cards | Physical and e-gift cards | Non-refundable by nature |
If you are unsure whether an item qualifies for return, please contact customer service before purchasing.
4. ORIGINAL PACKAGING REQUIREMENTS
Returns must be sent in the original packaging or equivalent protective packaging:
- Place the item in its original branded poly bag or box
- All hangtags, labels, and care instruction cards must remain intact and attached
- Lingerie and sleepwear with hygiene seals: the hygiene seal must be intact and unbroken
- Use a sturdy outer shipping envelope or box with adequate protection
- Do not apply tape or shipping labels directly onto branded packaging
If an item is damaged during return transit due to inadequate packaging, we will deduct the corresponding depreciation from your refund or decline the return.
5. RETURN SHIPPING COSTS
| Return Reason | Shipping Cost | Notes |
|---|---|---|
| Product defect | We cover | Prepaid return label provided |
| Wrong item/size sent | We cover | Prepaid return label provided |
| Damaged in transit | We cover | Prepaid return label provided (damage photos required) |
| Wrong size (customer error) | You cover | Ship at your own cost; trackable shipping recommended |
| Change of mind / don't like | You cover | Ship at your own cost; trackable shipping recommended |
| Size/color exchange | You cover return shipping | We cover shipping of the replacement item |
We strongly recommend using a trackable shipping method for all customer-paid returns. We are not responsible for return packages lost in transit without tracking.
6. RETURN PROCESS
| Step | Action | Timeline |
|---|---|---|
| Step 1 | Submit a return request to firstareach@gmail.com with your order number, item(s) to return, and reason for return | Within 7 days of delivery |
| Step 2 | We reply with your Return Merchandise Authorization (RMA) number and return address | Within 24 hours of receiving your request |
| Step 3 | Pack and ship the item(s); provide us with the tracking number | Within 7 days of receiving your RMA |
| Step 4 | We receive and inspect the returned item(s) | 3-5 business days after delivery to us |
| Step 5 | Inspection passed; refund processed | 5-15 business days after inspection |
Items returned without a valid RMA number may be refused, returned to sender, or experience significant processing delays.
7. REFUND METHOD & TIMELINE
| Payment Method | Refund Method | Processing Time (After Inspection) |
|---|---|---|
| Credit/Debit Card | Refunded to original card | 5-15 business days |
| PayPal | Refunded to PayPal account | 3-5 business days |
| Other payment methods | Refunded to original payment method | Subject to payment channel |
Refund timelines are subject to processing cycles of payment service providers and banks. The above are estimates. If you have not received your refund after 15 business days, please contact us.
8. REFUND AMOUNT DETAILS
| Situation | Refund Amount |
|---|---|
| Full return (product defect / wrong item / transit damage) | Full refund of item price |
| Full return (personal reasons) | Full refund of item price (return shipping at your own cost) |
| Partial return (returning select items from a multi-item order) | Proportional refund based on returned items (bundle/promo discounts recalculated proportionally against actual amount paid) |
| Return after using discount code/coupon | Refund equals the actual amount paid (not the original price); coupons are not refunded or reissued |
9. EXCHANGES
To exchange for a different size or color:
- Submit your request through the return process
- Return shipping is at your cost; we cover shipping for the replacement item
- If the replacement item has a price difference, the difference will be refunded or charged accordingly
- Dispatch of the replacement depends on stock availability
- Each item is limited to one exchange only
10. ORDER CANCELLATION
| Order Status | Cancellation | How to Cancel |
|---|---|---|
| Unprocessed (within 1 hour of placing order) | Allowed | Cancel via your account or contact customer service |
| Processing (after 1 hour, before dispatch) | Allowed | Contact customer service (we will attempt to intercept) |
| Shipped | Not available | Follow the return process upon receipt |
Cancellation requests for orders already shipped will be treated as returns under this policy, with return shipping at your cost. Refunds for successfully cancelled orders will be processed within 1-3 business days.
11. DAMAGED OR DEFECTIVE GOODS
If you receive a damaged or defective item:
| Situation | Action |
|---|---|
| External packaging visibly damaged upon delivery | Inspect contents in the courier's presence, refuse delivery if items are damaged, and take photos |
| Damage or defect discovered after opening | Take clear photos and contact customer service within 24 hours |
| Tracking shows "Delivered" but package not received | Contact customer service immediately to initiate a carrier investigation |
Resolution options:
| Option | Description |
|---|---|
| Full refund | Full refund of the item price |
| Free replacement | A new item shipped at our expense (subject to stock availability) |
| Partial refund | Negotiated partial refund for minor cosmetic flaws |
Evidence required (to be submitted within 24 hours of receipt): overall photo of the damaged/defective item with packaging, close-up photo(s) of the affected area(s), photos of the external packaging (all sides), and a clear photo of the shipping label with tracking number. Failure to provide complete evidence within the specified timeframe may affect the outcome of your claim.
12. RESTOCKING FEE
| Situation | Restocking Fee |
|---|---|
| Standard return (personal reasons, item in original condition) | Free |
| Returned item missing tags, packaging, or accessories | 10%-20% of item price deducted |
| Returned item with visible signs of wear, makeup stains, or odors but still resalable | 15%-30% of item price deducted |
| Clearance / Final Sale items | Returns not accepted |
| Bulk return (5 or more items from the same order) | 5%-10% of item price deducted |
Restocking fees will be deducted from your refund, with the specific amount and reason communicated in your refund confirmation email.
13. CONTACT US
| firstareach@gmail.com | |
| Customer Service Hours | Monday to Friday, 9:00 AM – 6:00 PM (UTC+8, excluding public holidays) |
| Response Time | Within 24 hours on business days |
